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INTRODUCTION:
Connecting with the target audience is quite essential for business. Usually, social media plays a prominent role in connecting with customers and helps to communicate with the target audience. There are different platforms of social media like Instagram and Linked.in, Snapchat, Facebook, Telegram, Discord, YouTube, Messenger, and much more.
1. Increase reach.
2. Data collection.
3. Improves customer engagement.
4. Efficiency
5. Collects leads
1. Lack of productivity.
2. Communication discontinuity.
3. Increases complexity.
4. Costs much.
5. Tracking customer reviews is difficult.
6. No proper customer experience.
7. Risk of security
BIT ASSIST:
Bit assist is a WordPress plugin that connects all social media platforms (i.e WhatsApp, Skype, Facebook messenger, etc.,) with just a single click. Bit assist helps in connecting with customers using different apps like WhatsApp, Instagram, Facebook Messenger, Skype, Youtube, Snapchat, etc, Bit assist also has additional features like FAQs and a Contact form for further details. It eventually reduces all the issues which are noticed while connecting with the target audience through different platforms.
- Step 1: Install the free or pro version of Bit assist.
- Step 2: Open Bit assist dashboard.
- Step 3: Click on the โADD WIDGETโ, then create and edit the widget.
- Step 4: Add channels.
After creating the widget click on the edit option and add the channels, set the channel name at the beginning, then followed by the business name, and lastly, manage the settings as per your convenience i.e Hide after office hoursโ mode will not let the channel show up after office hours and โChannel show onโ allows to show the widget either on mobile or desktop or both the devices. Messenger, youtube channels can be created in the same method.
FAQ session is used to answer frequently generated questions. Initially click on the โTITLEโ bar and provide the adequate question and in the โDESCRIPTION BOXโ provide the detailed answer to the question. Similarly, you can also generate a Custom form and check the response in the response tab, it shows the form entry in the response tab
- Step 5: Customization of a widget.
You can customize the widget by clicking on the โCUSTOMIZATIONS TABโ, this tab enables you to modify the Widget color, Widget icon, Widget position, Widget shape, and Widget size respectively.
- Step 6: Settings.
There are additional settings that enable to organize business hours according to office time.
FEATURES OF BIT ASSIST:
- 1. Task management.
- 2. Automation of repetitive tasks.
- 3. Improves communication.
- 4. Improves efficiency.
- 5. Can be customized
- 6. Good user interface.
- 7. Does not collects any private information.
- 8. GDPR compliance
There are two types of versions in Bit assist, the pro and free versions respectively.
1. Free version:
21+ channels are available for Bit assist, for the free version 2 channels are active, and 1 widget is active. FAQ, Custom form along with Form submit responses, Call to action, and Knowledge base sessions are provided. A widget can be customized. Trigger widget and dark mode features are also available.
2. Pro version:
Everything included is free along with Unlimited channels, Unlimited Widgets, Enables to set business hours, enables to publish widgets on external websites, enables to custom CSS, allows to add page filters, and Webhook is also available.
In conclusion, Bit assist is a tool that helps the business to improve efficiency, connect with the customers, communicate with the target audience, track the business goals, project and task management, organize the business, and perform repetitive tasks through a tool that manages all the above-mentioned tasks. Bit assist is quite essential for an individual who is involved in sales and marketing and business development. Bit assist is definitely worth considering.
